Account Representative

Description

Sellercloud is a USA-based software company dedicated to helping online retailers meet the challenges of multichannel selling through synchronization, simplification, and automation. We are a Software-as-a-Service (SaaS) company and a leading eCommerce management system.

As an Account Representative, you will act as the main point of contact between the company and our clients, ensuring their needs are met and their expectations are exceeded. The responsibilities include guiding clients through the onboarding process, and providing exceptional customer support.

What are the job responsibilities:

• Provide client service by answering questions about products offered by Sellercloud
• Help new customers unleash our product’s potential in the shortest way possible
• Build and maintain strong, trusting relationships with clients to understand their needs and expectations
• Test and troubleshooting final system setups
• Regularly communicate with clients to provide updates, address concerns, and offer solutions
• Provide timely and efficient support to clients, addressing inquiries and resolving issues
• Keep up-to-date with industry trends, market developments, and competitors’ offerings
• Work closely with cross-functional teams, including sales, marketing, and customer support, to deliver seamless client experiences

Requirements

What we expect from you:

• Professional communication skills and fluent English C1-C2 (written and verbal)
• Strong interpersonal skills and a passion for providing exceptional service
• Ability to working as a team, as well as independently
• A passion for software, figuring things out and helping others
• Knowledge of MS Office suite
• Available to work a 16:00 – 00:00/ Monday-Friday
• Experience in providing support to clients in a software environment is a big plus
• Knowledge of e-commerce and a technical background are a big plus

Benefits

We got you covered with:

• 25 days of paid leave
• Mentoring, training, and career development opportunities
• Be part of a close-knit, friendly, and supportive team
• Hybrid model of work
• Parental bonus
• Referral bonus
• Participation in training sessions (internal & external)
• Annual medical checks
• Gift cards
• Additional health care lux package
• Transportation benefit
• Gym Membership or Multisport card
• Food vouchers
• Prime office location
• Refreshing drinks and snacks at the office