Helpdesk Specialist

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry’s leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry’s most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s IT unit is looking for a self-motivated Help Desk Specialist with ability to prioritize tasks, learn and adopt new technologies.

Job Description

Your influential mission. You will…

• Be part of global IT team and participate in company wide projects.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and Keep IT assets inventory up-to-date.
• Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
• Troubleshoot network issues.
• Contribute to corporate IT wiki portal

Qualifications

Components for success. You…

• Have excellent knowledge of Windows 11 and– at least 2-3 years’ experience
• Understand Windows based client environments (Active Directory, GPO’s, SCCM/ MDT installations, Windows update, etc.)
• Know in practice what is Computer Hardware and Maintenance
• Understand TCP/IP, Network elements and services, Wireless and VPN environments
• Contribute to Documentation, KB, manuals, monitoring

You’ll get extra points for…

• Knowledge of MacOS operating systems and JAMF management
• Knowledge and experience in cloud solutions (Office365, Azure)

Thrive in a culture that values…

• Professional challenges
• Initiative-taking and confident approach at the workplace
• Active lifestyle and mental well-being
• Work-life balance, flexibility and hybrid work
• Fun and engaging company events

Additional Information

IT TEAM:

Be part of a global IT team with team members from New York to Manila. Work together with other global teams in Infra, Networking, Security and HR.

Test your capabilities and improve your knowledge constantly, understand the work life in a global enterprise.

You are important in the team!