IT Monitoring PM

We are KBC TIME Centre, part of KBC Global Services – Bulgaria branch and we operate in Bulgaria since 2019.

Our main business is focused on development, implementation and maintenance of core banking system for our clients within KBC Group.

Оnly 3 years were needed for us to achieve great results and to become the first Certified Client Centre of Excellence of our software vendor Temenos.

We feel very proud and engaged with our achievements and we are open to share our joy with new team members.

To work with us and celebrate our common top performance is needed:

Responsibilities:

• To plan and implement IT monitoring, alerting and observability strategies for KBC banks;
• Collaborate with operations and engineering teams to develop monitoring solutions;
• To adopt observability and monitoring best practices and standards;
• To support creation of a monitoring, alerting and observability improvement plan;
• Ensure that the team follow internal procedures of monitoring, alerting and observability;
• Management of projects in charge of overall project delivery;
• Planning, assignment, monitoring and following up of project resources and budget;
• Facilitation of work estimation and delivery deadlines;
• Coordination with customers and external resources for deliveries needed for the successful project completion;
• Escalation and risk management;
• Management changes within the scope, budget and time schedule;
• Ensuring handover to operations and to business as usual;
• Providing both verbal and written communications regarding project status, risks and issues.

Requirements:

• Educational background in information systems, computer science, business administration or management is desirable;
• Minimum 2+ years of experience in IT project management or in like roles/businesses;
• Familiarity with monitoring and alerting tools such as Elastic Stack (Elasticsearch, Logstash, Kibana, Elastic APM, Beats, Elastic machine learning), Dynatrace, Prometheus, Grafana and others;
• Familiar with Linux, JBoss and Basic knowledge in IT performance metrics, logs, and alerts;
• Knowledge and experience with RHEL, JBOSS,JVM;
• Knowledge in Linux/ UNIX & Scripting is preferred;
• Knowledge with programming languages – Java, Python;
• Experience in application performance monitoring and tracing;
• Experience in Site Reliability Engineering, System Administration, Incident management will be an advantage;
• Knowledge of IT Service Management and deep understanding of ITIL / ITSM principles;
• Preparation of IT technical procedures and processes;
• Good negotiation and communication skills;
• Good organization skills and attention to detail;
• Professional training in Project Management is an advantage;
• Expertise working in IT software solution companies;
• Knowledge in IT projects, services and software delivery processes;
• Ability to work closely with different IT technical and business functions and understand their priorities;
• Excellent client-facing and internal communication skills;
• Strong written and verbal English language;
• Time-management skills;
• People management experience and leadership skills.

Our offer:

• Opportunity to work for a modern bank
• Downtown office location
• A very interesting and dynamic job
• Great opportunities for learning and professional development
• Opportunity to work in a challenging and professional environment, part of a reputable international financial institution
• A varied and competitive remuneration and benefits package

If you find this job opportunity interesting and you meet the requirements for the position send a CV in English.

Only shortlisted candidates will be invited to an interview. Confidentiality is guaranteed and the provided data are subject to special protection in the meaning of the GDPR and Personal Data Protection Act.