IP Tier 2 Network Technician (NMC)

GTT Communications, Inc. (GTT), formerly Global Telecom and Technology, is a multinational telecommunications and internet service provider company with headquarters in McLean, Virginia. GTT operates a Tier 1 IP network, and provides transport and infrastructure; Internet; wide area networking, SD-WAN; managed services; and voice and video services.

Role Summary:

The Network Management Centre (NMC) manages and maintains backbone network 24×7.

Main Responsibilities:

• Use network tools to monitor core network and customer services
• Proactively initiate incident management process
• Perform diagnostics on all network and customer faults
• Generate action plans to troubleshoot all Hosting network and customer faults
• Track the incident management of proactive and reactive issues through the Trouble Ticket system
• Management and Technical escalation of Trouble Tickets in line with process
• Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
• Liaise with customer representatives to progress fault resolution
• Support local Field operations with maintenance activities
• Work according to schedule on a
• Report security incidents to the appropriate operations functions on detection

Ideal Candidate Profile:

• Professional, structured and proactive approach
• Self-motivated with excellent interpersonal and communication skills
• Positive and approachable team player
• Calm and productive under pressure
• Detail-oriented and organized approach to work
• Efficient and productive with good time management skills
• Able to resolve problems quickly and effectively

Essential Criteria:

• Experience with network monitoring tools (SMARTS, Netcool, InfoVista, HP Open View, Cacti, Nagios)
• Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
• Good Cisco hardware and IOS knowledge
• Good Juniper hardware and JUNOS knowledge
• Good technical knowledge of CR/SR configurations and troubleshooting
• Basic Linux/Unix skills (at least user level)
• General knowledge of telecom industry and standards
• Strong background of working within IP Operations environment of a Telco or large ISP

Desirable Criteria:

• Candidate must have bachelor’s degree in engineering, preferably telecom or networking
• Proficiency in English language (written and spoken)
• Industry certifications (CCNA-RS, CCNA-SP, JNCIS-ENT, JNCIS-SP) are an advantage

Hours/Travel/Shift: 24×7 shift rota

Job Location: Sofia, Bulgaria