Configuration Analyst

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

We are currently looking for a Configuration Analyst to help ensure the integrity of the data is kept to a high standard. They will be responsible for governing data for all CI in the business throughout their full lifecycle. Assisting the Configuration Manager to deliver the Configuration Management Strategy.

What you will be doing:

• Assisting to maintain and adhere to company policies, processes and procedures in relation to the CMDB, In line with standards and industry best practice.
• Assisting Configuration Manager to implement the CI life cycle strategy; liaise with Supplier Management, IT Request and other internal IT teams in day-to-day activities.
• Providing KPI/Metric information and standardized reporting on a regular basis, as well as ad hoc in line with business requirements
• Keep updated and work with continuous improvements of the existing documentations
• Work with Discovery teams to ensure the discovery of CIs
• Ensuring completeness of the CMDB and that the content contained is accurate and up to date
• Prepare and complete periodic audits for hardware and software management against data held in the CMDB
• Assist Configuration Manager to deliver against IT Asset Management (ITAM) project deliverables, working with the relevant IT teams and suppliers where required to provide/collect data and co-ordinate activities
• Assess situations, issues and opportunities and escalate when appropriate
• Promote Configuration Management good practice throughout the business
• Promote training sessions and workshops for IT Teams and Business Units
• Build and Maintain Service Maps

What you’ll need to bring:

• 2+ years experience with ITSM tool, preferably Service Now
• ITIL v4 Foundations Certificated will be considered beneficial
• Knowledge on Business Intelligence tools like Tableau or Power BI is an advantage
• Experience with analyzing and presenting accurate data to management that will be used to make key business decisions
• Understanding of/experience in Service Management processes and ITIL, especially IT Asset Management Lifecycle processes (including hardware and software)
• Knowledge of/experience in the technologies that support Configuration Management (CMDBs, auto-discovery, SAM tools)
• Solid experience with other ITIL processes besides Configuration Management like Incident, Problem and Change Management
• Strong Excel (Dynamic Tables, Procv, Macros) & analytical skills is must
• Ability to confidently engage with all levels of the organization to produce desired results
• Excellent attention to detail; ability to identify discrepancies and drive the same to closure
• Excellent verbal and written English

Why Us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will get:

• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development – career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Experian Careers – Creating a better tomorrow together