Software Implementation Representative

Description

Sellercloud is a USA-based software company dedicated to helping online retailers meet the challenges of multichannel selling through synchronization, simplification, and automation. We are a Software-as-a-Service (SaaS) company and a leading eCommerce management system.

As a Software Implementation Representative, you will be responsible for the successful integration of our software solutions into client environments. Your focus will be on guiding clients through the implementation process, understanding their requirements, and meeting their specific needs. You will work closely with both internal teams and clients to ensure a smooth and efficient implementation experience.

Responsibilities

• Collaborate with clients to understand their business processes, goals, and challenges
• Build and maintain strong relationships with clients throughout the implementation process
• Manage the technical and project portions of onboarding new customers
• Work closely with cross-functional teams, including sales, marketing, and technical support, to deliver seamless client experiences
• Test and troubleshooting final system setups
• Provide timely and efficient support to clients, addressing inquiries and resolving issues

Requirements

• Professional communication skills and fluent English C1-C2 (written and verbal)
• Strong interpersonal skills and a passion for providing exceptional service
• Ability to working as a team, as well as independently
• A passion for software, figuring things out and helping others
• Knowledge of MS Office/Google Workspace
• Available to work a 16:00 – 00:00/ Monday-Friday
• Experience in providing support to clients in a software environment is a big plus
• Knowledge of e-commerce and a technical background are a big plus

Benefits

• 25 days of paid leave
• Mentoring, training, and career development opportunities
• Be part of a close-knit, friendly, and supportive team
• Hybrid model of work
• Parental bonus
• Referral bonus
• Participation in training sessions (internal & external)
• Annual medical checks
• Gift cards
• Additional health care lux package
• Transportation benefit
• Gym Membership or Multisport card
• Food vouchers
• Prime office location
• Refreshing drinks and snacks at the office