Technical Client Success Manager

We’re looking for a Technical Client Success Manager to join our international team. In this role, you will build strong relationships with our clients and ensure their success throughout their journey with us, by providing support, guidance, and personalized assistance to help them achieve their goals and maximize their satisfaction with our products and services.

If you thrive in a client-focused environment and have a passion for technology, this role is tailored for you!

In this role, you will:

• Partner with customers to ensure the best use of the product and help them achieve maximum value from our services
• Act as a product expert, continuously improving your product knowledge, so you can educate clients and provide them with guidance and recommendations
• Manage customer expectations in their overall interop.io experience, including onboarding, software delivery, implementation, bug fixes, upgrades, and renewals
• Develop a repeatable, scalable, and meaningful account program alongside the Chief Customer Officer
• Collaborate with cross-functional teams, including Product and Support, to ensure a seamless customer experience, prioritize roadmap requests based on the client’s needs, and deliver high-quality support to our customers
• Work closely with the Sales team to identify opportunities for growth and expansion at an account, including potential revenue expansion opportunities
• Conduct regular check-ins with clients to assess their satisfaction, gather feedback, and proactively address any concerns, issues, or risks that arise,
• Develop client use cases & case studies
• Document technical issues, analysis, and communication with the clients in the company CRM and other necessary tools

Your profile:

• 4+ years of experience as a Technical Account Manager, Sales Engineer, Client Success Manager, Technical Project Manager, or similar client-facing role in the software industry, preferably in the capital markets/financial sector
• Strong technical aptitude with a basic understanding of JavaScript/Typescript (familiarity with C# or Java will be considered an advantage)
• Experience working with a SaaS or other technical products and willingness to gain deep product knowledge and work with technology
• Comfortable conducting software product demonstrations
• Demonstrated ability to work independently
• Strong verbal and written communication skills, with a customer-centric approach
• Team player with the ability to build strong relationships
• Excellent command of spoken and written English
• Willingness for regular travel, between 10-20% of the time

What we offer:

• Competitive compensation package
• The freedom to work from home or the office
• 25 days with up to 8 extra bonus days paid annual holiday
• Premium healthcare and dental package
• Free Multisport card
• Food vouchers
• Access to an employee Well-being program
• Long-term employee value distribution scheme (LEVD)
• Modern office space at Campus X, recreation zones, and spacious rooftop terrace
• Generous refer-a-friend program

Please note! Оur recruitment process is entirely virtual.

About interop.io

interop.io is a software development company delivering technology solutions to some of the largest financial institutions in the world.

interop.io was formed in June 2023 through the merger of Finsemble and Glue42 to create a global powerhouse driving application interoperability in capital markets and beyond. interop.io brings together the award-winning technologies of both companies to offer a suite of io. products.

At the core is io.Connect, which enables clients to build and deploy highly intuitive front ends that bring different applications and functionality into a single, harmonized smart desktop. In this way, the boundaries between different applications are dissolved, and users are free to focus on higher-value tasks.

The company employs over 120 people, including R&D and implementation engineers located in New York, Charlottesville, London, and Sofia.