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interop.io

Support Engineer

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Fully Remote - Customer Support Fully Remote

Обявата е публикувана в следните категории

Customer Support 40 Fullstack Development 64 JavaScript 127 PHP 39
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    Tech Stack / Изисквания

    The customer base of io.Connect usage is growing! We are looking for a skilled Support Engineer who can assist our clients’ engineering teams through our product implementation process.

    Be a member of a dynamic team, dedicated to developing your technical skills and rewarding your accomplishments through our career ladder. In addition to utilizing your technical skillset, you’ll use your experience working with clients and develop new strategies for communicating with clients, particularly software developers.

    In this role, you will:

    • Monitor and handle support requests through our helpdesk support system
    • Act as a technical consultant for Support and offer solutions to customers’ problems
    • Initiate and participate in audio/video call sessions, troubleshooting problems in the customer environment
    • Ensure customer satisfaction
    • Provide efficient and accurate technical assistance
    • Work with software development engineers to understand the overall technical architecture and how each feature is implemented
    • Build Product Demos and Sample Applications
    • Demonstrate how the features of the product work by building examples that match the customers’ requirements
    • Cover the 24-7 service by working standard business hours Mo-Fri and be on a paid monitor duty outside business hours 1 week or less per month (duty shared between all team members)

    Your profile:

    • Two years of experience or equivalent proficiency in application support
    • Experience with scripting languages (JavaScript, PHP, etc.…)
    • Knowledge of modern web development stacks (Angular, React)
    • Ability to analyze and troubleshoot by tracing configuration and log data
    • Knowledge of support ticketing systems
    • Availability to perform on-call duties
    • Problem solver with good analytical skills
    • Desire to help customers and willingness to contribute to the team’s success
    • Self-motivated with a strong desire to quickly learn and pick up new technical concepts
    • Able to communicate effectively with Support, Software Development Teams, Operations Stakeholders, and Product Owners
    • Fluent in English – verbal & written
    Nice to have:
    • Familiarity with .NET / Java will be considered an advantage

    What we offer:

    • Market-leading salary
    • The freedom to work from home or the office
    • Performance bonusеs
    • 25 days with up to 8 extra bonus days paid annual holiday
    • Premium healthcare and dental package
    • Free Multisport card
    • Food vouchers
    • Access to an employee Well-being program.
    • Long-term employee value distribution scheme (LEVD)
    • Modern office space at Campus X, recreation zones, and a spacious rooftop terrace
    • Generous refer-a-friend program

    About interop.io

    interop.io is a software development company delivering technology solutions to some of the largest financial institutions in the world.
    interop.io was formed in June 2023 through the merger of Finsemble and Glue42 to create a global powerhouse driving application interoperability in capital markets and beyond. interop.io brings together the award-winning technologies of both companies to offer a suite of io. products.

    At the core is io.Connect, which enables clients to build and deploy highly intuitive front ends that bring different applications and functionality into a single, harmonized smart desktop. In this way, the boundaries between different applications are dissolved, and users are free to focus on higher-value tasks.

    The company employs over 120 people, including R&D and implementation engineers located in New York, Charlottesville, London, and Sofia.
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