Technical Support Specialist

Founded in 2004 the cleversoft group is a leading cloud based RegTech provider for financial services. The company is headquartered in Munich with offices in Amsterdam, Frankfurt, The Hague, Luxembourg, Sofia. We optimize and automate business processes for regulatory documents, ensure AML & KYC compliance as well as efficient supervisory reporting of 1 000+ clients around the globe, including banks, insurance companies, custodians / investment management companies and asset managers. Through the partnership with Private Equity Investors, cleversoft group further accelerates its growth through acquisitions of SecondFloor, BusinessForensics, and CDDS in 2019, 2020, and 2021 respectively.

We are a team of more than 180 colleagues – diverse personalities who all want to grow together with you. Are you ready to break new ground with us? Then join us and help us strengthen our internal IT team, as a Technical Support Specialist.

Requirements:

• BSc in the field of IT, Business Administration, Economics/ Law or similar;
• Fluency in English, both written and spoken;
• Excellent knowledge of Windows 10/11, Microsoft 365 suite and other Microsoft applications (e.g. Dynamics or PowerPlatform);
• Very good customer service support skills;
• Excellent communication and problem-solving skills;
• Ability to work well in a team and under tight deadline;
• Strong organizational skills and attention to detail.

Considered as an advantage:

• Experience with provisioning devices using Endpoint Manager or similar;
• Experience with (Azure) Active Directory;
• Knowledge with Windows Server 2016 and later;
• Experience with Atlassian products (Cloud or Datacenter);
• Experience with projects related to M&A;
• German, Dutch or French;
• IT related certifications.

Responsibilities:

• Provide assistance & support to company employees by identifying, analyzing, and solving both software and hardware problems both on-site and remotely;
• Administer the IT environment (e.g. software installation, inventory management);
• Assist with the provisioning and maintaining of cloud systems (Microsoft Azure, Office 365, Google Cloud);
• Cooperate with other IT team members in the cleversoft group;
• Observe and enforce group IT guidelines and IT standard operating procedures;
• Assist in the creation and optimization of the IT processes;
• Keeping internal documentation up to date.

We offer:

• A very challenging and rewarding FinTech/RegTech environment where you will grow exponentially in professionality and technical knowledge;
• Opportunity to work with state-of-the-art technologies, in a digital cloud-based environment, collaborating with the team anytime and from anywhere;
• An extensive internal training program and the possibility to follow external though related courses;
• Project and teamwork providing cross-field experience;
• 25 paid vacation days annually;
• Flexible work schedule with policy allowing up to 50% work from home;
• Opportunities for training, customer engagement, and conference participation;
• Interview process with your future teammates;
• Possibility for high impact and fast personal growth;
• Competitive salary + employee benefits, e.g., a multisport card, additional medical insurance, etc.

If you are motivated by this job opportunity, please send your complete application documents in English.

Only short-listed applicants will be contacted.

cleversoft is an equal opportunity employer. We do not discriminate against any applicant or employee based on gender, sexual orientation, race, religion, belief, disability, or any other legally protected characteristic. We are committed to hiring the best candidates for our positions, regardless of these factors.