Product Support Operations

Tixi is a leading provider of technology solutions for intelligent transport systems and electronic payments. The main company focus is the development of integrated solutions for intelligent cities utilizing the most advanced technologies in security and AI.

Our vision is to create innovative transport services and solutions that offer the highest quality ensuring compatibility and compliance with sophisticated customer and business requirements of tomorrow.

Our team consists of great people who are enthusiastic about programming, professional development and using state-of-the-art technologies.

We seek to attract the best-qualified IT specialists in Bulgaria, who feel programming as a passion to assure the quality of our products and services.“

Responsibilities:

• Provide comprehensive support to B2B and B2C company clients.
• Become an expert on company products, main activities and best practices in the field, so as to be able to answer support inquiries on a daily basis.
• Answer calls, emails and Live Chat messages from clients of the company.
• Keep contact with colleagues from other departments and clients of the company regarding changes, requests, specific problems.
• Participates in meetings and provides follow-up via outlined action lists.
• Diagnose, research and resolve technical and logical issues.
• Assist with navigation and use of company products.
• Record accurate information and maintain detailed support tickets.
• Provides general reporting and internal process support.

Requirements:

• University degree in Technical, Business, or related disciplines.
• 1 year of experience in a product support or/and coordination-related position.
• Organisational skills.
• Excellent knowledge of using a variety of software packages (ref. Microsoft Word, Outlook, PowerPoint, Excel, Project, etc.)
• Fluency in English.
• Excellent interpersonal and communications skills, willingness to learn and obtain new skills.
• Ethics, Team work and Positive attitude.

What we offer:

• You will find a friendly and informal working atmosphere created by direct and open communication.
• Pleasant and modern office-space.
• Attractive salary.
• Team buildings.
• Variety of different food and drinks in the office.
• Social benefits package.

Challenge accepted? Apply now with your up-to-date CV in English. Only shortlisted candidates will be invited to interview.