Support Engineer

The telecommunications industry is one of the high-tech industries in the modern world and it is an exciting field for people with technical skills.

Are you interested in digital technologies, challenging projects, and creative work environment?

We are looking for new talent as a Support Engineer with the ability to learn and adapt quickly to new technologies and trends.

If you are interested in exploring the field of telecommunications, the following job opportunity might inspire you to join our Services Operation Team, within the VIP ICT Support Department, based in Sofia.

This is an excellent opportunity for new university graduates.

Previous experience in a similar position is always welcome in applicants.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Your daily routine would include:

• Taking ownership of various tickets related to problems with DIA, VPN, Cloud, SDWAN, FW, etc.;
• Investigating the reason for the root cause and providing a temporary workaround or reliable resolution;
• Communicating with administrators and on-site engineers to provide remote assistance;
• Proactively participating in internal and external communication;
• Escalating problematic scenarios.

We’ll know you can make it if you have:

• Knowledge in the networking/telecommunication protocols (IP, TCP/UDP, VPN, OSPF etc.);
• MTCNA, CCNA, or NRS certificate (considered as a plus);
• Previous experience as L1/L2 Support Engineer (considered as a plus);
• Good analytical and problem-solving skills with the capability to identify solutions to unusual and complex problems;
• Team player;
• Good written and spoken English skills.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Sounds good? Apply now!

 Deadline for applications: 9.04.2024

 Only shortlisted candidates will be contacted.