Senior Solutions Consultant

About GTT:

GTT provides secure global connectivity, improving network performance and agility for people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilise advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes WAN underlay services (Internet/MPLS/Ethernet), overlay services (SD-WAN with SSE/SASE security models), and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Solutions Consultant is an integral part of the Sales team. The consultant provides technical leadership and support throughout the sales process both customer-facing and internally with GTT’s product, delivery, operations, engineering, and support organisations. Solutions Consultants provide support to Account Representatives, Account Managers, Account Directors, and/or Channel Managers.

Duties and Responsibilities:

• Meets with customers and prospects, face-to-face or remotely as required
• Expertly describes and demonstrates GTT’s products, services, and capabilities and how they meet customers’ business strategies
• Discovers and identifies customer needs and requirements by leading interactive sessions with customers
• Collaboratively designs product and/or services solutions satisfying customer needs and requirements
• Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters
• Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately
• Authors technical responses to RFIs/RFPs
• Provides training and technical support to Sales associates
• Conveys key marketplace learnings to Product Management
• Serves as GTT’s evangelist to the marketplace (e.g., through speaking engagements at industry events, authoring white papers and blogs, etc.).
• Maintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering

Required Experience/Qualifications:

• Strong technical understanding of data networking architectures, standards, protocols, and equipment, including:
  • Wide area underlay including SD-WAN, MPLS, Ethernet and Internet-based VPN
  • Public Internet, autonomous systems, IP transit, and peering
  • IP LANs, including Ethernet switching, VLANs, subnetting, and Layer 3 switching
  • Routing protocol- types and their applications
• Security concepts including SSE and SASE frameworks as well as functions such as NAT, IDS/IPS, application layer proxies, and content filtering
• Experience specifying commonly used networking edge equipment including SD-WAN vendors such as HPE Aruba, Fortinet, VMWare (Velocloud) as well as Cisco/Juniper switches and routers
• General understanding of modern hybrid IT architectures, private/public cloud computing and storage, server, and network function virtualisation, SDN, IaaS, PaaS, and SaaS
• Knowledge of voice services, VoIP, phone systems, voice termination (analog, SIP) and call flow design
• Excellent written and verbal communications skills
• Comfortable presenting to small and large groups
• Exceptional analytical skills and attention to detail
• Skilled at working across numerous activities, with effective prioritisation and deadline adherence
• Must be able to thrive in a constantly changing environment
• Working knowledge of Microsoft Office Suite including Visio
• A minimum of 5 years of professional experience in Telecommunications and/or IT
• A minimum of 5 years of experience in Sales / Solutions Consulting

Desirable Experience/Qualifications:

• Typically requires a Bachelor’s degree in related field or equivalent experience or training.
• Fortinet (NSE), Palo Alto (PSE), HPE (ECSxxx), Cisco (CCNA etc), MS (MCxx), certifications are a plus

Core Competencies

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Effective Presentations: Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.
• Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organisational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Technical Sales Support: Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers; ability to produce positive results in sales-client interventions.
• Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer’s needs.
• Solutions Development: Knowledge of solutions development principles, processes, techniques, and tools; ability to assess customer needs and provide solutions for them.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.