Customer Service Associate with Dutch

Company Description

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry’s leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry’s most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services, a company in Playtech Group, is looking for high-level Dutch-speaking Customer Service Associates to work for one of our biggest clients – the one and only land-based licensed gaming provider Holland Casino.

Job Description

Your influential mission. You will…

• Help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support.
• Handle queries of existing customers via chat, e-mail, and/or phone calls (e.g. log-in issues, payments, withdraws, bonuses, responsible gambling, and general terms and conditions).
• Use a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Follow our company’s procedures and keep up with the standards.
• Meet predetermined personal and team targets.

Qualifications

Components for success. You…

• Have high-level verbal and written Dutch skills.
• Are fluent in English.
• Demonstrate advanced computer literacy.
• Possess excellent communication and multi-tasking abilities.
• Embrace teamwork, knowledge-sharing, and a supportive team environment.
• Present a strong commitment to achieving the team’s goals and targets.
• Have the flexibility to work shifts to accommodate both your personal and professional commitments.

You’ll get extra points for…

• Having experience in customer support or client-facing roles.

Thrive in a culture that values…

• Team collaboration and knowledge sharing – we offer an extensive training program, which prepares our newcomers for their line of work.
• Diversity and variety, where no two days are alike. You will collaborate with a highly diverse team spanning over 20 countries: UK, Spain, Italy, Germany, Brazil, Canada, South Africa, and more.
• Active lifestyle, fun and wellbeing. We have various team and company events for different tastes and interests.
• Comfortable working environment – enjoy the opportunity to work in our modern offices that have the best view in town.
• Attractive package of benefits (including relocation support) and additional bonus for high-performers.
• Endless possibilities for self-realization and growth – we provide personalized development plans, offering opportunities to learn from the top employees in the sector.
• Help and counseling for relocation. We are there for you to help you deal with everything you need to know and do when planning to move to another country.

Additional Information

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services has grown into a thriving hub of over 470 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech Managed Services is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.