Technical Support Specialist

Description

Sellercloud is a USA-based software company dedicated to helping online retailers meet the challenges of multichannel selling through synchronization, simplification, and automation. We are a Software-as-a-Service (SaaS) company and a leading eCommerce management system.

Are you ready for a fun and rewarding job that utilizes your problem-solving skills?

If so, then you may be the new team member we’re looking for. As a Technical Support Specialist, you’ll work with our clients that need assistance with technical problems and support them in successfully using our solutions.

What’s it like to work at Sellercloud

You will be surrounded by a friendly office environment where collaboration and career advancement are nurtured. We are driven to exceed client expectations and work together to resolve client issues. The Software Support Specialist position is the right fit for you considering you are looking for a dynamic environment and feel comfortable working with software programs.

Key Responsibilities:

• Provide timely support to clients regarding technical issues through phone or written communication
• Research and troubleshoot technical support issues for clients, and open tickets for developers when necessary
• Provide updates to clients regarding progress and completion of issues
• Act as a liaison between clients and developers to resolve issues
• Work with colleagues to troubleshoot when necessary and proactively share relevant information that may impact Sellercloud clients

Requirements

• Strong professional communication skills with fluency in written and spoken English
• Enthusiasm, motivation, and desire to quickly learn our products
• Willingness to take responsibility and accountability for issues
• Commitment to ensuring customer success
• Analytical and problem-solving skills
• Strong organizational and time management skills
• Availability to work 4 p.m. – 12 a.m. shift only during weekdays
• Previous experience in customer service and/or technical support or e-commerce

Benefits

• 25 days of paid leave
• Mentoring, training, and career development opportunities
• Be part of a close-knit, friendly, and supportive team
• Hybrid model of work
• Parental bonus
• Referral bonus
• Participation in training sessions (internal & external)
• Annual medical checks
• Gift cards
• Additional health care lux package
• Transportation benefit
• Gym Membership or Multisport card
• Food vouchers
• Prime office location
• Refreshing drinks and snacks at the office