Senior SRE Engineer (TelcoSysOps)

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for Senior SRE Engineer for our TelcoSysOps team.

Responsibilities:

• Support Linux-based servers and ensure smooth operation of the service.
• Maintain telephony services and investigate related problems.
• Participate in shifts, solve problems and incidents on the highly loaded system with an SLA of 99.999%.
• Interact with other teams within your area of responsibility.
• Analyze the operation of services and infrastructure and participate in projects to improve the quality of systems.

Requirements:

• Experience working with UNIX-like systems and using the CLI to troubleshoot and diagnose server problems.
• Experience with highly loaded systems, knowledge of fault tolerance, service monitoring, and optimization techniques.
• Ability to use Python/Golang/Shell to automate work and develop internal tools.

Would be a plus:

• Understanding of networking protocols and SIP functionality.
• Experience working with Kamailio, Apache Kafka, Nginx, and ZeroMQ technical solutions.
• Experience with k8s (Kubernetes), AWS cloud (Amazon Web Services) and EKS, Terraform, Ansible.
• Experience with various monitoring systems, such as Zabbix, TICK, Elastic Stack (ELK), and Grafana.

You will get experience in:

• Working in a high-performance team in a strong IT company.
• Debugging Java and C++ programs using industry-standard technologies like Apache Kafka, Zookeeper, Kamailio, Nginx, etc.
• Participating in the software development process, where the Systems Reliability Engineer team plays a vital role.
• Maintaining a worldwide distributed system.
• Accomplishing 5-nines Service Level Agreements and having fun.

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.