Configuration Manager

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

We are currently looking for a Configuration Manager who will be responsible for the day-to-day operational delivery of the ITIL process to support Configuration and Asset Management. You will hold responsibility for Hardware Asset Management (including discovery, inventory and maintenance of records).

The role is responsible for undertaking research and development activities to underpin and support future IT procurement of both hardware and related assets. They will be required to maintain and track an inventory of Experian IT assets and produce relevant reporting and documentation.

What you will be doing:

• Propose and agree scope of the Configuration Management processes, function, the Configuration Items that are to be controlled, and the information that is to be recorded.
• Develop, document, and publishe Configuration Management standards, Configuration Management Plans and procedures, ensuring that these documents are updated as and when appropriate.
• Managing members of Configuration Management team on a day-to-day basis, including conducting regular performance review meetings with direct reports
• Ensure the defined Configuration Management processes and procedures are adhered to by staff carrying out the tasks of Configuration Management and where appropriate initiates appropriate training to rectify non-conformance.
• Initiate either internal or external audits to check that the physical IT inventory is consistent with the CMDB/CMS and takes appropriate corrective action
• Continuously evaluate the existing Service Management tools to ensure that it is configured to meet the requirements of the defined process and procedures and when changes are made to the process and procedures ensures that this are implemented within the Service Management tool
• Investigate, recommend and implement ways in which supporting tools (such as discovery tools) can assist in ensuring that data stored within the CMDB is qualitative and correct
• Ensure that Configuration Management provides appropriate management information reports for other processes such as Problem Management, Change Management as and when required.
• Build and maintain Service Maps.
• Take responsibility for Configuration Management and IT hardware Asset Management processes and procedures.
• Undertake regular audit activities to ensure the accuracy of inventory
• Ensure other IT provider teams across Experian are gathering inventory information accurately by providing training, guidance and oversight.
• Act as a consultant to other IT teams as a resource to solve asset and hardware issues
• Collaborate with business constituents, project teams, IT staff and stakeholders as needed to ensure that processes and procedures are embedded and managed effectively.
• Liaise with the IT Service Owners and Service Leads to ensure projects and day-to-day activities are delivered as part of the core and local service provision using defined ITIL processes.

What you’ll need to bring:

• ITIL V3 or V4 Foundation Qualification is desirable
• ITIL V3 RCV or Service Transition Capability qualification desirable
• Outstanding and demonstrable working knowledge of Service Operations, ITIL and ITSM practices and how they have been adapted to a fast paced, Global business
• Knowledge of Hardware & Software Asset Management processes and procedures
• Knowledge of technology purchasing processes and procedures
• Experience with defining, measuring and regularly reporting on KPIs and metrics for IT Support services
• Experience with Implementing and/or maintaining service reporting systems using agreed ITIL-based management processes across the organization.
• Strong relationship and stakeholder management skills
• Ability to solve problems in dynamic environment
• Well-developed personal organisation, communication and time management skills
• Excellent verbal and written English

Why Us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will get:

• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development – career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Experian Careers – Creating a better tomorrow together