Head of Support

About Sirma InsurTech

Established in 2002, the company is part of Sirma Group Holding, one of the leading Bulgarian ICT groups, publicly traded and listed on the Bulgarian Stock Exchange since November 2015 (SKK).

Sirma InsurTech is specialized in delivering complex solutions for Insurance Industry. It includes core systems, portals, CRM’s, ChatBots and Mobile Apps. Part of portfolio is also sHRedy – first electronic employee record.

We believe that everybody has the right to feel comfortable at their workplace and to enjoy what they do. We offer our employees a creative, professional, friendly and open-minded organizational culture. We are convinced that motivated, responsible and smiling people are key for the success of the company.

Position Overview:

As the Head of Support, you will play a pivotal role in shaping the customer experience and driving operational excellence within our support operations. You will be responsible for managing day-to-day operations, implementing strategic initiatives aimed at enhancing customer satisfaction and retention.

Your responsibilities:

• Provide strong leadership, guidance, and mentorship to the support team;
• Foster a culture of accountability, collaboration, and continuous improvement;
• Streamline support processes and workflows to improve efficiency and effectiveness;
• Continuously monitor and evaluate the performance of support processes, making data-driven recommendations for improvement;.
• Work closely with cross-functional teams to address customer feedback and drive product/service enhancements;
• Proactively identify opportunities to exceed customer expectations and build loyalty;
• Provide coaching and feedback to support team members to enhance performance and uphold quality standards;

Role’s requirements:

• University degree in Insurance and Information technologies is a must;
• Minimum of 4 years in leadership roles. Understanding of insurance products, processes, and regulations is advantageous;
• Demonstrated ability to lead and develop high-performing teams;
• Excellent verbal and written communication skills;
• Strong analytical abilities for driving process improvements;
• Collaborative, adaptable, and supportive person. Capable of addressing complex issues and finding effective solutions;
• Thrives in a fast-paced, evolving environment.

Why Sirma Should be your choice:

• Personal career path
• Working with cutting-edge technologies
• Cooperation with top professionals around the globe
• Interesting case studies
• Knowledge sharing
• Innovative and dynamic projects
• Individual or team professional training

Healthcare and compensation package:

• Additional health and pension insurance
• Food Vouchers
• Multisport card
• Fruits at the office
• Private parking zone

Work-life balance:

• Sport events
• Game and relax zone
• Large terrace with great view
• Flexible working time
• Opportunity to work from every Sirma`s office
• Regular team buildings and office parties
• Charity campaigns

Apply now!
We are waiting for your CV!
There’s a lot going on at Sirma InsurTech!
We’re looking forward to meeting our next colleague:)

We will contact only the candidates selected for further consideration. Confidentiality is guaranteed. We thank all candidates for applying