Customer Support Intern

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

We are currently seeking entry level talent to join our Intern Program, starting in June. This will be a great opportunity to kick-start your career with us.

The customer support team serves as the “first interaction” of PROS with our customers. As a Customer Support Engineer you will focus on the customer service experience by identifying and resolving customer issues with PROS solutions, and documenting case resolution. You will be able to expand the customer’s ability to troubleshoot, resolve all systems problems within established time frames, manage customer needs, standardize and streamline processes, as well as capture data for strategic decision-making.

A Day in the Life of the Entry Level Customer Support Engineer:

• Gain knowledge about our business and solutions;
• Learn about and how our different departments work and collaborate;
• Learn how to become a trusted advisor and to offer exemplary customer service;
• Learn how to develop strong relationships with customers and partners through daily interactions;
• Understand how to help the customer get most of our products;
• Learn how to monitor the applications performance via dedicated tools
• Learn about SaaS, multitenancy and Cloud software;
• Leverage best practices and contribute to our knowledge base (training materials, design templates, implementation packages, etc.).

About you:

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

• Bachelor’s or Master’s degree – completed or in progress, preferably in Information Technology, Computer Science, Mathematics, Software Engineering or equivalent;
• Beginner to intermediate understanding of CSS and HTML;
• Experience with web content management systems (CMS);
• Interest in working in Windows/Unix OS environments;
• Analytical and problem-solving skills;
• Very good command of English – verbal and written.

It will be considered an advantage if you have further experience/knowledge in:

• Any programming language and technologies.
• Experience in the travel industry.
• Customer-facing context.

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.