Project Manager

Role Summary:

Customer PM will be responsible for leading a project team responsible for delivering network connectivity, MPLS/IPSec VPN, Voice, Cloud & Security Services to large Enterprises, Carriers and Government Clients.

Duties and Responsibilities:

• Facilitates team and clients meetings, including regular status meetings with the project team
• Sets proper expectations with the customer by providing weekly status reports and pro-active communication on open issues
• Acts as the Single Point of Contact for Internal and External stakeholder
• Fields escalations from sales and customers, and then engages the appropriate internal & external stakeholders
• Ensures that the project is on schedule and/or engages the appropriate functional managers to get additional resources added to the project
• Drives internal & external resources to deliver services on time to meet customer’s New Store Opening Dates
• Responsible for CSAT & improved relationship with new and existing customers

Role Summary:

The Project Manager will own and manage the delivery of small to large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s project team.

The Project Manager will be the single point of contact for all deliverables within the projects, meet required quality levels, budgets and timescales, utilizing the GTT Project Management methodology.

Job Scope/Supervision:

Report to Manager, Project Management, working within the GTT’s Project Management tea. The role will interact with, but not limited to, the following internal departments: Service Delivery Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high quality products.

Duties and Responsibilities:

• Managing Projects with a variety of products.
• Typically managing multiple projects, number of assignments dependends on size and complexity.
• Project ownership from Project Initiation through to Customer Operations.
• Setup a manage a virtual Project team
• Manage all communications on the project
• At a minimum host a weekly internal and external customer call, with face to face customer meetings monthly.
• Provide weekly internal and external Project Status Reports
• Produce and maintain a Project Initiation Document, including the scope of the project and the customer critical success factors
• Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology.
• Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the project.
• Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
• Adhere to GTT’s Change Control Procedure
• Report time spent on the project against what has been sold to the customer
• Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s – ideal Project Methodology, suggesting and improving the fast-paced environment