Database Support with Italian

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s talk!

What are we looking for?

• Provide prompt and courteous technical support to clients and end-users via phone, email or chat in Italian
• Troubleshoot and resolve technical problems, answer inquiries and assist with hardware and software-related issues, escalating complex cases to senior support staff when needed
• Utilize a ticketing system to log, track and manage support requests, ensuring all issues are resolved within established service level agreements (SLAs)
• Provide remote assistance by accessing and troubleshooting client systems or guiding users through issue resolution
• Participate in quality assurance activities to maintain high-quality support services and adherence to company standards
• Generate reports and analyze data to identify trends, performance metrics and areas for continuous improvement within the support process
• Collaborate with senior support specialists, colleagues and cross-functional teams to resolve complex technical issues and contribute to the improvement of support processes

What you need to bring:

• Strong problem-solving skills and the ability to analyze complex issues efficiently
• Excellent communication skills in Italian
• Experience in resolving issues related to the following technologies: Oracle, DB2, PostgreSQL and/or AWS
• Ability to work collaboratively in a fast-paced and multicultural environment
• Detail-oriented with excellent organizational and documentation skills

We Offer You:

• Additional health insurance
• Food vouchers
• Sport cards
• Transport allowance
• Home Office
• Referral bonus program
• Modern office with a stunning view
• Charity & volunteer activities
• Free drinks at the office