Technical Support

Sprintax is a multi-jurisdiction, tax compliance software, which simplifies tax withholding and tax return filing for nonresidents and their employers. We understand the unique challenges faced by organizations with international employees and vendors. Our purpose-built platform is designed to support nonresidents on every step of their journey, from preparing their pre-employment payroll forms, to filing their first US tax return.

Sprintax is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s second year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 850 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

We are seeking a Technical Support Specialist to join our team. In this role, you will be responsible for managing the resolution of CRM application and system issues across the business, ensuring smooth communication and timely completion of requests. You will oversee the follow-up on application-related product licenses, ensuring their renewal. Additionally, you will be managing documentation, work on reports, and data analyses.

Responsibilities:

• Demonstrate specialized knowledge of CRM application and infrastructure.
• Provide technical support to teams within the organization.
• Assist with systems integrations.
• Manage a ticketed query system, maintaining an up-to-date database of queries and resolutions.
• Identify and resolve technical issues promptly.
• Manage user accounts within the application.
• Monitor and follow up on related product licenses, ensuring timely renewal.
• Maintain and update technical documents and procedures.
• Create and update manuals based on documented systems.
• Conduct regular reviews and analyses of data communication processes, optimizing workflow.
• Develop reports for various teams across the business.
• Follow data security procedures rigorously.
• Treat all Taxback resources, processes, and people with respect, honesty, and integrity.
• Complete any other tasks assigned by Project Management.

• Excellent proficiency in English, both written and spoken.
• Strong analytical and communication skills in technical and non-technical contexts.
• Effective time management, multitasking, prioritization, and organizational skills.
• Ability to generate innovative ideas while adhering to requirements.
• High level of self-motivation and self-discipline.
• Capacity to work efficiently under pressure.
• Proficient in Microsoft Office products, including Outlook, Word, Excel, and Power BI.

At Sprintax, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards.

Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Flexible Working Policy with a combination of remote and office working
• Multisport Cards
• 22 Annual Leave Days for all employees plus additional days with length of service
• Lifework days: ½ day each quarter to get your life work done
• Summer flex hours where you can work your 40 hours across 4.5 days
• Additional Health Insurance including dental and vision care
• Team Buildings & Parties
• Life Insurance
• Refer a Friend Bonus
• Discounts across various stores, theatres, restaurants
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• CluneTech Life – corporate wellness program
• Monthly Food Vouchers
• Mobile Plan with Free Calls & Internet
• Company Paid Trainings & Learning Accounts
• #OneTeam Awards and Annual Employee of the Year Awards
• Milestone Recognition Program
• Free Sports: Football, Tennis, Volleyball
• Employee Assistance Program
• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!
• Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one
• Compassionate Leave for pets:  up to 2 days
• 5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)

We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

At Sprintax, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.

CluneTech collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.