Software Support Engineer *12-hour or 8-hour shifts

”Accelerating business to improve the lives of people”. This is our purpose statement and encapsulates what we enthusiastically do every day. We integrate our customers’ IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes. Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.

Our success story began in 1986, when we helped the German automotive industry to digitalize their paper-based supply chains. Today, SEEBURGER is a leading global B2B software provider with more than 1,000 #businessaccelerators in 15 countries worldwide and over 10,000 satisfied customers that rely on our innovative solutions.

THE ENTERPRISE:

Our Customer Service and Support team takes on the role of 24/7 EDI/B2B application support for our clients and consultants. Their (and quite soon your) special craft in brief:

• Actively collaborate on Support Services offered in the SEEBURGER Technical House, including monitoring of customer systems, error clearing and implementation of change requests
• Support our customers and their trading partners on technical queries regarding EDI data transfer
• Analyze process errors and configuration, system and application logs and coordinate the solution with the customer
• Improve the operation of SEEBURGER solutions in close collaboration with our customers and consultants through appropriate problem management
• For our premium customers, take on the role of Designated Support Engineer and ensure a high level of service quality and customer satisfaction through close cooperation
• Work closely with Support Service and Cloud Support teams, IT, Consulting teams, Account and Project Managers

YOUR SPECIAL POWERS:

• A team player who enjoys the freedom of working on a flexible schedule and shifts
• Good basic IT knowledge (networks, operating systems, ERP user knowledge, administration, system or application support)
• BA/MA in information technology, business information technology or related
• Ideally, you are familiar with the EDI/B2B, MFT, EAI and API environment and/or familiar with communication protocols, server operating systems, application servers and databases
• A proactive and open minded individual with clean-cut client focus and structured approach
• A quick and analytical thinker with good communication skills and emotional intelligence
• Very good level of English

WE:

• Become part of our dynamic Customer Service & Support team, share knowledge, collaborate and expand your personal expert profile in a group of really cool and hardworking people
• 280+ new teammates in long-distance running and an entrepreneurial culture promoting active work-life balance
• Flat hierarchies in a state-of-the-art tech setting, close mentorship and shadowing paced with your own professional agenda
• 25 days off, Hybrid working model, appealing Christmas bonus, additional health and dental insurance, 3 additional self-care days off, food vouchers, sports plan, referral bonus, team events, corporate discounts, transport and Internet expenses covered, internal trainings, LinkedIn Learning access, professional conferences etc.

Benefit from being part of a globally renowned company that is driving digitalisation forward. We continue to grow – and so can you! It is important to us that you can fully utilise your talents and strengths and go your own way, regardless of whether you are aiming for a specialist or management career. With our expertise and growth in a future-oriented industry, we offer a wide range of opportunities and secure jobs. At SEEBURGER, we value the supportive atmosphere and family environment. #StrongerTogether is one of our corporate values and characterises the way we live together.

Sounds exciting? Become a #Businessaccelerator today!