SENIOR SERVICE MANAGER

WE ARE

SoftServe is a global digital leading software developer in Europe. Thousand of talented individuals are currently working on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about open-minded people who love technology and have the environment to craft their personal and professional growth. We understand that the best way to build our future is to help you build yours.

Our clients are international companies that specialize in different domains from IT services to crypto manufacturing and the latest AI technologies. Their services encompass everything from solution distribution and monetization to user experience optimization and data analysis.

IF YOU ARE

• Experienced, talented, proactive, and result-oriented
• Certified at Intermediate/Advanced level in Service Management
• Possessing advanced knowledge of ITSM, SDLC, and cloud-related certifications
• Skilled in managing teams of 15+ employees
• Proficient in coaching and mentoring managers effectively
• Strong in negotiation, influencing, and conflict resolution
• Excellent in communication, presentation, and relationship-building
• Capable of building business cases and collaborating with U.S. or European companies
• Experienced in team building and management
• Proficient in project management tools
• Willing to manage distributed teams
• Qualified with a Bachelor’s or Master’s degree in Computer Science or Management
• Fluent in English

AND YOU WANT TO

• Supervise Service Management across platforms, multiple channels, and services to ensure service availability, performance, and process maturity across this landscape
• Build a balanced portfolio of services that maximize service profitability and the value received by customer
• Build and continuously improve the process model used by the service teams
• Establish a measurement and reporting system for the mix of services and processes to build mature service-tracking
• Shape and manage the client’s expectations and communications
• Continually improve service delivery function for wider service delivery
• Facilitate the development of business opportunities within a specific mix of services provided by one or some business unit
• Lead the service operations and implementation teams
• Manage activities to keep service within SLA
• Implement the best set of requirements for a specific service within the constraints of scope, schedule, budget, and resources

ТOGETHER WE WILL

• Collaborate in a friendly and supportive working atmosphere
• Attend company events and team-building activities and receive corporate presents
• Care for your wellness with a health insurance package
• Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence program
• Have access to 11,300+ learning solutions with SoftServe University and Udemy Business
• Gain certifications from leading providers (Google, AWS & others)
• Help you with your individual initiatives — we are open to them, just come and share your ideas!