Help Desk

Pariplay®, part of Neogames group, is a leading aggregator and content provider, founded in 2010. The supplier offers innovative products such as the Fusion® aggregation platform and the Ignite studio development programme.

Pariplay’s Fusion® aggregation platform features thousands of titles from the industry’s leading games developers as well as a suite of back-office conversion and retention tools that enhance player value.

The company has offices in Malta, Israel, Bulgaria, Gibraltar, USA and India and is licensed and regulated by the Gibraltar Gambling Commission, the MGA, the UKGC, the Romanian National Gambling Office, the New Jersey DGE, the West Virginia Lottery, Michigan’s MGBC, Ontario’s AGCO and Alberta’s AGLC.

As a B2B provider of RNG games, Pariplay takes responsible gaming very seriously and has implemented policies and tools within its systems to provide industry-leading entertainment in a socially responsible manner.

We are looking for a Help Desk (tier 1) position to join our Neogames group corporate IT team.

As a Help Desk team member, you will be a part of the corporate IT Department which engages in all aspects of hardware, software, and infrastructure.

The main Technologies that you will work with are Microsoft-based workstationslaptops and servers.

Responsibilities

• Provide help desk support for all NeoGames group employees (1000+).
• Support and troubleshoot hardware and software issues.
• Assist with onboardingoffboarding and setup for new employees.
• Support the company with different systems and applications

Requirements

• 1-2 years experience as a Help Desk.
• Experience with Windows Active Directory and Azure environments.
• Experience with Microsoft Office 365 software and administration.
• Excellent problem-solving skills and with excellent customer service attitude.
• Fast & self-learner, team player, organized and responsible, dynamic, and motivated.
• Basic Linux knowledge.
• Basic networking knowledge.
• An understanding of information security, VPN Clients, and web filtering systems.
• Proficiency in English and excellent communication skills.
• Ability to work on Call 24/7.

Our offer:

• Competitive salary
• Full-time with flexible working hours
• Home office policy
• 25 paid vacation days
• Additional health insurance (with dental services) at the expense of the company
• Multisport card at the expense of the company
• Attractive `Refer a Friend` bonus program
• Learning environment to grow your skills and talents
• Language lessons
• Office Massages
• We celebrate your personal occasions with you (birthday, wedding, birth of child)
• Team buildings and fun events
• Office food and beverages
• Corporate discounts from variety of partners
• Top center office location
• PlayStation and relax area
• Friendly company culture

To run for this position, send us your CV. All applications will be dealt in strict confidence.