2nd Level Technical Support Engineer

Bringing ideas to life.

#MakeITHappen

Did you know that A1 Bulgaria is developing own AI projects and solutions?

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Tsvetelin Stanilov is looking for a new team member.

Your daily routine would include:

• Administer, monitor and maintain the supported systems in operation within the required parameters (availability, performance);
• Analyze and evaluate failures and performance decreases on database and application level
• Analyze business requirements and apply changes in stored DB procedures to reflect them in the supported systems
• Support testing and production environments, deploy builds and fixes, sanity testing and troubleshooting;
• Monitor application servers and workload;
• Handle incidents (analyze logs, errors handling, finding resolutions or workarounds within the specified SLAs/OLAs);
• Develop tools/scripts to automate routine operational tasks;
• Ability to take up on-call shifts;
• Maintain system documentation.

We’ll know you can make it if you have:

• At least 1 year of working experience in monitoring/reporting/supporting applications;
• SQL Knowledge (Oracle) is a must;
• Unix/Linux experience is a must;
• University degree in the field of IT/Telecommunication or any other relevant;
• Fluency in English – written and spoken.

Nice to have:

• Any knowledge and/or experience with UC4 (Automic), Job Scheduling;
• Advanced Scripting Knowledge e.g. Perl, Python, Shell, Kshell etc.;
• ITIL (Incident-, Problem-, Change-, Deployment-, Event-Management);
• Knowledge of 2-tier or 3-tier applications – J2EE servers and applications experience.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.