1st Level Technical Support Engineer

Challenge mastered.

#MakeITHappen

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Tsvetelin Stanilov is looking for a new team member.

We need your skills and experience to help our team of masterminds perform even better while supporting our internal and external customers and creating innovative IT solutions.

Your daily routine would include:

• Maintain the supported systems in operation, within the required parameters (availability, performance);
• Prepare and execute 24/7 tasks related to billing/rating/batch processing;
• Monitor 24/7 application servers and workload, make adjustments if necessary;
• Communicate with business users regarding questions, issues, trouble tickets, resolution of problems, new fixes, releases, etc.;
• Notify next levels of support regarding problems raised;
• Maintain system documentation, logs and create documentation of own work;
• Work with ticketing system to resolve reported problems or submit such to responsible units in case of failures or tasks;
• Prepare regular and ad-hoc reports for the status of the maintained systems.

We’ll know you can make it if you have:

• At least 1 year of working experience with monitoring/reporting/supporting applications;
• Analytical, self-driven and result oriented mindset;
• University degree in the field of IT/Telecommunication or any other relevant;
• Good command of English language – written and spoken.

Nice to have:

• Any knowledge and/or experience with monitoring tools;
• Any knowledge and/or experience with: UC4 (Automic) Job Scheduling; Oracle PL/SQL; Unix/Linux/Windows administration; Shell Scripting.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.

Sounds good? Apply now!

Deadline for applications: 08 May 2024

Only shortlisted candidates will be contacted.