Customer Support Representative for Games with German

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.

Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offers our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a CS & Sales Representative with German.

Responsibilities:

• Providing online troubleshooting and assisting the customers with any query that arises through available communication channels (email and chat);
• Providing an excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us;
• Achieving up-sales, conversions and decline solutions by chat and phone calls;
• Performing proactive phone calls to customers according to predefined segments;
• Reporting to the relevant departments regarding site issues, in accurate content and troubleshooting;
• Staying fully up-to-date with all of the company’s Guidelines, Policies and Procedures and being up to the task of completing any other duties associated with assisting our players as requested by management;
• Willing to know the business in depth by being involved in projects and task groups;
• Reporting VIP and regular customer escalations in a timely manner;
• Managing personal mission reports on a daily basis;
• Following the guidance of his/her direct Manager or the Department Lead;
• It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets;

Requirements:

• Excellent verbal and written communication skills in German and English;
• Previous experience as a Customer Services or Sales representative – a must;
• Additional language will be considered an advantage;
• Previous experience in the Gaming or CFDs industry– an advantage;
• Experience in the Sales domain – an advantage;
• Results oriented;
• Ability to cope with various tasks and to react under pressure;
• Very good Computer skills (knowledge of Microsoft Office tools);
• Good technical troubleshooting skills;
• Team Player with a positive, “can do” attitude;
• Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;
• Ability to work on flexible shifts including weekends and holidays, as well as potentially on a 24/7 working time

Benefits:

• A Dynamic and rapidly growing global company;
• Great and supportive working environment;
• Opportunity to join a family of great and friendly talents (like you);
• Highly competitive salary;
• Annual Bonus;
• Bonus day off for a Birthday;
• Special occasions gifts;
• Very good benefits system which includes sports card, additional health insurance (with dental services) and others;
• Long-term career opportunity and job security in a multinational company;
• Brand new offices with play and relaxation zones. Ahh and a fabulous 360-degree view of Sofia 🙂

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