Customer Support Representative for Games with French

We are ISGBG, part of Anakatech, an established, leading lottery scratch cards and slots games development company that operates globally. We bring a fresh winning approach to development and business operations in the gaming industry by focusing on innovation, process improvement, customer engagement, technology innovation, and talent development.

With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a Customer Support Representative for Games with French.

Responsibilities:

• Assist to the customers with any query that arises through available communication channels.
• Resolve customer queries while keeping both the company and customer’s best interest in mind.
• Provide online troubleshooting by using the available communication channels.
• Achieve up-sales, conversions and decline solutions by chat and phone calls.
• Work according to departmental and company protocols and work procedures.
• Provide excellent level of service and making sure that the customer’s request is answered and assisted accordingly, in order to contribute to an excellent customer experience with us.
• Perform proactive phone calls to customers according to predefined segments.
• Report to the relevant departments regarding site issues, in accurate content and trouble shooting.
• Report in a timely manner VIP and regular customer escalations.
• Manage personal mission report on a daily basis.
• Follow the guidance of his/her direct Manager or the Department Lead.
• Maintain a clean work environment and respect office equipment.

Requirements:

• Excellent level of French.
• Excellent interpersonal and communications skills in English.
• Additional language is considered as advantage.
• Very good Computer skills (knowledge of Microsoft Office tools).
• Good technical troubleshooting skills.
• Team Player with positive “can do” attitude.
• Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment.
• Previous experience as a Customer Services or Sales representative – a must.
• Previous experience in the Gaming or CFDs industry– an advantage.
• Experience in Sales domain – an advantage.
• Results oriented (being Customer Support and/or Sales ones).
• Ability to cope various tasks and on some occasions to react under pressure.
• Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.

Benefits:

• Excellent salary with a great monthly bonus based on the employee’s performance;
• Your working day will be 7 hours instead of 8(7 hours of work and one-hour breaks);
• Additional vacation day for every year experience with the company;
• Additional day off for a Birthday;
• Special occasions gifts;
• Be a part of a stable and fast-growing international company;
• A great work environment in the Sofia city center with a magnificent view over the capital, relax area with mini-soccer, darts, small library, kitchen corner with free hot drinks and fruits (and not only);
• An amazing company culture where every team member matters;
• Company soccer team.

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