Service Desk Engineer

PROS Holdings, Inc. (NYSE: PRO) is leading the shift to modern commerce, helping competitive enterprises create a personalized and frictionless experience for their customers. Powered with Dynamic Pricing Science, PROS solutions make it possible for companies to price, configure and sell their products and services with speed, precision and consistency across all sales channels. Our customers lead their markets across more than 10 sectors, and benefit from 30 years of accumulated knowledge and data science infused into our purpose-built solutions. PROS drives more than 200 million prices and 1.7 billion forecasts every day for enterprises in more than 30 industries around the globe. Our mission is to help companies and the people who work for them outperform. To learn more, visit pros.com.

A Day in the Life of a Service Desk Engineer at PROS:

• Provides day-to-day IT operations support for all company offices in EMEA and APAC
• Primary responsible for local hardware and software support;
• Respond quickly to user inquiries/incidents reported via ticketing, email, telephone, and IM;
• Troubleshoot and resolve systems, application, and hardware issues;
• Maintain and improve system and process quality through effective documentation and communication;
• Ensure high quality services are provided within company’s SLAs;
• Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.

Required Qualifications:

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

• Experience with supporting Windows 10/11 PCs;
• Experience with supporting and maintaining devices in a cloud managed environment (Intune, SCCM);
• Excellent troubleshooting skills;
• Excellent communication skills and customer satisfaction focused;
• Experience with Microsoft Intune, SCCM, Entra ID (Azure AD) is considered advantage;
• Experience with PowerShell is considered advantage;
• Experience with supporting and maintaining Ubuntu Desktop is considered advantage;
• Experience with supporting MacOS is considered advantage.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.