Technical Support Engineer (Level 2)

Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide.

By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education.

We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.

Responsibilities:

• working in 24/7 support schedule
• financial systems monitoring using proprietary monitoring systems
• registration and resolution of service requests, incidents and problem
• assistance to DevOps engineers, developers and QA engineers
• communication with client and partner company representatives
• knowledge exchange with fellow colleagues

Requirements:

• basic UNIX/Linux training
• experience in Unix/Linux command line
• basic knowledge of shell script languages, AWK, Perl, etc.
• strong analysis, investigation and troubleshooting skills
• good command of written and spoken English language

Additional skills considered as an advantage:

• work experience in Linux environment
• understanding of ITIL/DevOps processes and routines
• experience with SQL-like command language
• experience with trading/exchange/risk management software usage
• experience with Atlassian software (JIRA, Confluence, etc.)
• Bachelor’s degree in Computer Science or a related field

Life in Devexperts