Project Manager

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary: 

The Project Manager is accountable for the implementation, delivery and activation of Managed Services and GTT Core Ethernet-based solutions projects for the Access Optimization Team and support U.S. working hours. The key need for this role is the individual’s ability to define the scope of Access Optimization projects and manage critical project milestones. This position is both vendor and client-facing and requires effective communication skills; risk management techniques; and issue management and resolution.

Job Scope/Supervision:

Interacts with Service Delivery Leadership at all levels; Service Delivery Coordinator and Project Management teams; Order Assurance (Order Entry); Sales and Sales Engineering; multiple internal Engineering Teams (i.e., Network Provisioning, Design Engineering, Operational Engineering etc.); Supply Chain Management; Field Ops and Dispatch; and Activations, etc. Reports to Lead Project Manager

Duties and Responsibilities:

• Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations
• Working hours to match U.S. Eastern Time Zone to support U.S. based clients which is 3PM-12AM Eastern European Time Zone
• Drive the rapid and accurate installation of ethernet services related to Access Optimization projects for existing customers
• Manages multiple external and internal resources to meet critical milestones
• Possesses ability to identify, escalate, track and resolve Service Delivery issues quickly
• Owns and completes internal and external communications on a regular basis, providing timely and accurate order/project delivery updates
• Ability to foster positive relationships with internal and external clients
• Demonstrated ability in working across multiple organizations
• Develops and implements strategies to achieve operational and financial objectives
• Monitors, analyzes and reports on project milestones
• Ability to meet SLAs and KPIs
• Ability to analyze customer feedback and provide solutions to complex issues
• Monitors and evaluates all business processes, making recommendations to increase efficiency

Required Experience/Qualifications:

• Strong verbal and written communication skills in English
• Candidate must be highly organized, proactive and able to function in a fast-moving environment
• 3-5 years telecom experience required
• Ability to multi-task and adapt in a fast-paced setting
• Experience in DIA, SD-WAN, MPLS, VPLS, Ethernet, and Managed Service is required
• Strong background in provisioning and activation of transport/telecom services and data communications
• Project Management experience
• Must have excellent verbal and written communication skills
• Proficient in the use of MS Office software suite

Desirable Experience/Qualifications:

• Good interpersonal skills
• Enthusiastic and self motivated with good organizational and communication skills in English
• A sense of urgency and an ability to convey this to peers, management and suppliers alike
• Attention to detail and highly structured approach to work management
• Able to operate in a cross functional matrix-management environment
• Ability to work to tight deadlines in a high pressure envioronment

Hours/Travel/Shift: Work Hours to match U.S. (EDT/EST) working hours 12:00 PM-9:00 PM Eastern European Time Zone

Universal Competencies:

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.