Lead Project Manager

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Lead Project Manager is accountable for the leadership and growth of a team of Project Managers for the implementation, delivery and activation of Managed Services and GTT Core Ethernet-based solutions projects for the Access Optimization Team and support U.S. working hours. The key need for this role is the individual’s ability to guide, manage and lead a Project Management team, ensuring the team meets critical project milestones. This position is both vendor and client-facing and requires effective communication skills; risk management techniques; and issue management and resolution.

Job Scope/Supervision:

Interacts with Service Delivery Leadership at all levels; Service Delivery Coordinator and Project Management teams; Order Assurance (Order Entry); Sales and Sales Engineering; multiple internal Engineering Teams (i.e., Network Provisioning, Design Engineering, Operational Engineering etc.); Supply Chain Management; Field Ops and Dispatch; and Activations, etc.Reports to VP Access Optimization

Duties and Responsibilities:

• Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations
• Working hours to match U.S. Eastern Time Zone to support U.S. based clients which is 3PM-12AM Eastern European Time Zone
• Leads team of professionals to drive the rapid and accurate installation of ethernet services related to Access Optimization projects for existing customers
• Manages multiple external and internal resources to meet critical milestones
• Possesses ability to identify, escalate, track and resolve Service Delivery issues quickly
• Ensures team owns and completes internal and external communications on a regular basis, providing timely and accurate order/project delivery updates
• Ability to foster positive relationships with internal and external clients
• Demonstrated ability in team building and working across multiple organizations
• Must possess successful personnel management, including leading, developing, and corrective action
• Develops and implements strategies to achieve operational and financial objectives
• Monitors, analyzes and reports on project milestones and projected financial outcomes
• Ability to define and meet SLAs and KPIs
• Ability to analyze customer feedback and provide solutions to complex issues
• Monitors and evaluates all business processes, making recommendations to increase efficiency
• Manages and directs compliance of company policies

Required Experience/Qualifications:

• Strong verbal and written communication skills in English
• Candidate must be highly organized, proactive and able to function in a fast-moving environment
• 3-5 years telecom experience required, 1 year management experience with direct reports
• Ability to multi-task and adapt in a fast-paced setting
• Experience in DIA, SD-WAN, MPLS, VPLS, Ethernet, and Managed Service is required
• Strong background in provisioning and activation of transport/telecom services and data communications
• Project Management experience
• Must have excellent verbal and written communication skills
• Proficient in the use of MS Office software suite
• Advanced proficiency with Excel and large datasets

Desirable Experience/Qualifications:

• Good interpersonal skills
• Enthusiastic and self motivated with good organizational and communication skills in English
• Strong team leadership and motivational skills
• A sense of urgency and an ability to convey this to peers, management and suppliers alike
• Attention to detail and highly structured approach to work management
• Able to operate in a cross functional matrix-management environment
• Ability to work to tight deadlines in a high pressure envioronment