Solution Support Specialist T&L

Sciant is a software development company specialized in building and integrating custom and specialized enterprise-grade solutions and products. Sciant is delivering projects for leading companies in the Travel and Hospitality, Transportation and Logistics, and Fintech industries. The company is focusing on building solutions based on modern and innovative technologies related to big data, machine learning, cryptography, and blockchain in addition to the classical programming languages and frameworks. Sciant’s future vision is to also develop own products. Sciant has realized an explosive business growth since its founding in 2016.

Established in 2016, Sciant is headquartered in Sofia, Bulgaria, with offices in Plovdiv and Varna, Bulgaria and Tirana, Albania.

Currently, we are looking for a Solution Support Specialist T&L to join our team of professionals.

What should you be like?

• Able to work in a fast-paced environment, ready to work on your own or as part of a team
• Highly structured and organized, capable of managing your time against tasks
• Able to take feedback, learn quickly, and adapt to new situations
• Initiative to take ownership on a task and pursue hardly the successful resolution
• Outgoing, social, and patient – ready to communicate with employees, customers, and partners across different countries and different organizational levels
• Having a genuine interest in technology
• Strong written and verbal English skills

What should you have?

• Minimum one year working as technical application support. Experience as Level 2 or higher is an advantage
• Experience with the Incident and Service Request Management Processes and the usage of Service desk software (e.g. Freshdesk, Jira, ServiceNow, Zendesk, etc.)
• Familiarity with MS Office software or Google Suite for typical usage – email, documents, and spreadsheets
• Previous experience in an IT company or in a company dealing with transport is a big plus
• Knowledge in SQL, JavaScript, and tools like Postman, Swagger is an advantage

What will you do?

• Getting familiar with the used Transportation Management System(s)
• Build solid understanding for customers specific processes, customizations, and configurations in the TMS
• Investigate and resolve specific issues raised by customers, related to the provisioning of expertise for the system usage, data and configuration corrections
• Recognize, document thoroughly, and escalate to the third-level support issues and defects which require development fix
• Test and certify issues fixes, newly built solutions, and functionalities
• Work with software development teams and end customers to collect and define requirements and provide support for transportation and logistics systems

Sciant offers:

• Flexible working hours
• Friendly team of motivated and dedicated IT professionals
• Attractive salary and compensation package
• Interesting and challenging projects across different technologies and industries
• Regular workshops and paid certifications
• Growing within a successful company

If you find the position interesting, please send us your CV in English.

Please note that only short-listed candidates will be contacted.