Technical Support Specialist

Sciant is a software development company specialized in building and integrating custom and specialized enterprise-grade solutions and products. Sciant is delivering projects for leading companies in the Travel and Hospitality, Transportation and Logistics, and Fintech industries. The company is focusing on building solutions based on modern and innovative technologies related to big data, machine learning, cryptography, and blockchain in addition to the classical programming languages and frameworks. Sciant’s future vision is to also develop own products. Sciant has realized an explosive business growth since its founding in 2016.

Established in 2016, Sciant is headquartered in Sofia, Bulgaria, with offices in Plovdiv and Varna, Bulgaria and Tirana, Albania.

Currently, we are looking for a Technical Support Specialist to join our team.

Requirements:

• Experience working as an IT help desk technician or in a similar application support role
• Familiarity with AWS, Azure
• Ability to break down technological processes and deliver clear, step-by-step instructions
• Ability to diagnose and resolve a variety of technical issues. Thinking out of the box.
• Experience or desire to learn Python and apply it to develop improvement scripts for work optimization
• Commitment to providing exceptional customer service
• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills
• Fluency in English

Responsibilities:

• Work with Development engineers to provide customers with superior service
• Guide customers and team members, when needed, step-by-step through the problem-solving process
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members

Sciant offers:

• Flexible working hours
• Friendly team of motivated and dedicated IT professionals
• Attractive salary and compensation package
• Interesting and challenging projects across different technologies and industries
• Regular workshops and paid certifications
• Growing within a successful company

If you find the position interesting, please send us your CV in English.

Please note that only short-listed candidates will be contacted.