Relationship Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Nuvei (Nasdaq: NVEI) (TSX: NVEI) is bringing payments up to speed. Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of their stack. We believe in turning payment barriers into accelerants, propelling businesses forward with tailored solutions. With a single integration and advanced customization tools, Nuvei delivers unsurpassed flexibility that enables businesses to adapt quickly and enter new markets seamlessly.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The goal is to contribute in sustaining and growing our business to achieve long-term success.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters;
• Build and maintain strong, long-lasting client relationships;
• Negotiate contracts and close agreements to maximize revenue;
• Develop trusted advisor relationships with key accounts and customer stakeholders;
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
• Prepare reports on account status;
• Assist with challenging client requests or issue escalations as needed.

Preferred Qualifications:

• Proven experience as a client’s relationship manager
• Knowledge of customer relationship management (CRM) practices and tools (SalesForce)
• Experience in sales or clients service is preferred
• Knowledge of online payment industry
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Stress resilience
• BSc/BA in Business Administration or similar field
• Native or near-native level of English
• Additional fluent language will be a plus

Benefits

• 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• A challenging job in a fast developing, international company
• Friendly work environment where you can thrive and develop your skills
• Career advancement possibilities
• Competitive remuneration package
• Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conferences tickets, Playroom, and many others additional perks.

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Please send your resume in English